Founded more than 100 years ago and headquartered in the United States, our client is a large independent distributor of thousands of products servicing more than 10,000 retail locations across Canada and the US.
As the company entered the 21st century, our client was experiencing difficulty using supply chain technology to streamline their processes, maintain communications, and consolidate their entire operating structure. As a result, they had numerous pain points affecting their ability to efficiently control costs, manage their freight carriers, and be more profitable.
Carrier Costs were increasing YOY with no projected savings
Quality Performance
Poor Account Management with their current provider and indirectly with carriers, resulting in little improvement on achieving strategic goals.
Complicated transportation network making identifying a suitable partner carrier difficult
Carrier Costs
Inability to capitalize on additional backhaul opportunities to increase revenue streams
Technology
Quality Performance
Account Management
Transportation network
“At Cedric Millar, we love complex supply chains. It’s an opportunity for our team to showcase the scalability and flexibility of our solutions, while helping our clients solve their most pressing pain points.” – Brian Ware, Managing Director, Cedric Millar Integrated Solutions
Our initial discovery meetings are among the most critical parts of developing a customized solution. These meetings provide the opportunity to fully understand every detail of our client’s business and lay out a roadmap that will take our clients where they want to be.
It’s the only way to design fully customized logistics solutions – because we believe out-of-the-box solutions should stay in the box.
OUR DISCOVERY SESSION INCLUDED:
Subsequent steps to developing the client solution included:
At this point, our team began creating a customized solution that would put our client’s pain points to rest.
Our team, including our skilled engineers, developed our Future State solution which included our “Lift, Shift, and Uplift” model. This integrated solution included a structured, multi-phase onboarding that would transform the client’s business without affecting service levels to their customers.
The Cedric Millar “Lift, Shift, and Uplift” model included the following onboarding phases:
Our team diligently kept our client in the loop during every phase of Cedric Millar’s “Lift, Shift, and Uplift” model, so they were fully informed on how our solution was helping solve their pain points now and into the future.
We also implemented two tech-based solutions to streamline the client’s process:
Cedric Millar Lighthouse® TMS: Our fully-integrated Transportation Management System that integrates every aspect of their supply chain into one view, including route and load optimization, delivery visibility/track & trace, and much more
Cedric Millar Quest™ Driver Delivery App: Mobile technology that facilitates paperless driver management by capturing delivery signatures, arrival date & time, photos, driver’s notes, OS&D notes, and more, as well as instant communication between driver and manager
“We always make sure to involve the client at every step without distracting them from their day-to-day operations. Our solutions are developed to make the transition and integration as seamless and efficient as possible.” – Sejal Sheth, Senior Director of Technology & Integration.
The design and implementation of Cedric Millar’s Future State solution process integrated seamlessly with their existing systems and quickly brought several tangible results, including:
“It’s very gratifying to see our solutions solve our clients’ supply chain pain points. However, it’s even more gratifying to identify areas of improvement as time goes on to ensure that our solution will bring sustainable and incremental cost savings long into the future.” – Lisa Molinaro, Director 4PL Operations
After our team successfully deployed the Cedric Millar Future State solution and brought the client to a “steady state”, the client approached us to expand the scope of our services to them.
We expanded our solution to include managing our client’s internal fleet, including complete route execution and management and a fully customized and managed customer portal. We also recruited, and trained a Cedric Millar employee to manage the day-to-day operations of the solution at the customer’s head office.
The management of our client’s fleet led to Cedric Millar’s development of our Quest™ Driver Delivery App. This app is designed for drivers to better understand their route details and manage their day-to-day deliveries to optimize the customer delivery experience. The app supports better management and tracking of drivers and equipment right at the user’s fingertips.
Additional client service opportunities identified:
“We enjoy creating success stories for our clients with solutions that bring success. This client was no exception. They were a pleasure to work with from day one, and we’re proud to be their valued partner in profit sustainability and growth for years to come” – Brian Ware, Managing Director, Cedric Millar Integrated Solutions
UNLEASHING THE POWER OF ARTIFICIAL INTELLIGENCE IN SUPPLY CHAIN MANAGEMENT Artificial Intelligence (AI) is rapidly transforming industries across the globe, and supply chain management
INTRODUCTION In today’s dynamic and interconnected world, supply chain resilience is crucial for the success of any global consumer packaged goods (CPG) company. Disruptions, whether
FOR IMMEDIATE RELEASE Cedric Millar Integrated Solutions Expands Global Reach with Acquisition of Shippers First Logistics [Mississauga, December 28th, 2023] – Cedric Millar Integrated Solutions
